I'm Emily, a service designer who pays close attention to how end-to-end services work. I design the whole of an experience, from system to surface, turning complexity into moments that feel effortless and human.
Selected projects
I'm Emily, a service designer, visual communicator, and graduate candidate in Service Design at the Savannah College of Art and Design, graduating Fall 2026.
I pay close attention to how experiences feel, not only how they look. I work under the surface of everyday moments: the systems, touchpoints, and quiet decisions that shape how an experience actually feels. I always start with research, then map the whole system, and design both the frontstage and the backstage to craft cohesive journeys. My background in graphic design enables me to transform dense, complicated information into engaging blueprints and artifacts that teams can not only read, but act on.
I'm currently completing my MA in Service Design at SCAD, graduating November 2026. I'm drawn to complex, systemic problems, the kind with many stakeholders and even more moving parts. Clearer systems mean less friction for the people inside them, and I'm looking for teams that treat service design as the core to how they operate.