I’m a service designer shaping the strategy behind how experiences feel, especially in the parts of a brand that are invisible. I design services from system to surface, so every moment of a journey is considered, human, and measurable.
Selected projects
I'm Emily, a service designer and graduate candidate in Service Design at the Savannah College of Art and Design, graduating Fall 2026.
I spent my early career as a graphic designer building visual identities for brands. That work pushed me to study the larger systems behind them, and how they make people feel across the journeys, touchpoints, and processes that shape every interaction. A brand makes a promise, but the service decides whether that promise is kept. Now I design both sides. I listen, learn, and build, turning complex systems into strategies teams can act on.
This November, I’ll graduate with an M.A. in Service Design from the Savannah College of Art and Design. My work there has ranged from service strategy for Amazon Music x SCADpro, to addressing awareness gaps within Savannah’s local food system. As service grows more automated, I’m drawn to protecting moments of human connection, and designing them for delight.